If the front-end machines cannot find the shared services, or the shared services are not started on at least one machine, then viewing the document or presentation will fail with this error.Īnother possible cause for these errors is a potential problem with the Service Account running the Web Application, the Word Viewing Service, and the PowerPoint Service. The Office Online relies on the SharePoint Shared Services Infrastructure to convert the document into a browser ready rendition.
To view this document, open it in Microsoft Word. Word Online cannot open this document for viewing because of an unexpected error.
Multiple attempts from the same web application return similar results. When attempting to view a PowerPoint Presentation or a Word document in the Office Online, the user receives an error message indicating that the service is temporarily unavailable.
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